SriLankan Airlines office in KL Malaysia, Overview, Contact details, Baggage allowances, Visa requirements, Travel with Children, Type of planes

Overview SriLankan Airlines Office KL Malaysia

The SriLankan Airlines KL Malaysia operations include scheduled passenger flights to more than 100 destinations in 51 countries including Malaysia. SriLankan Airlines was established in 1947 and commenced operations on 1 September 1979 which is the flag carrier of Sri Lanka. It headquartered in Colombo 01, Sri Lanka.

Contact details of SriLankan Airlines office in KL Malaysia

The Kuala Lumpur office details as below:

Kualalumpur city Address: SriLankan Airlines Limited C/o Pacific World Travel Sdn Bhd. Suite 1001, Level 10, Wisma Lim Foo Yong, 86 ,Jalan Raja Chulan, 50200,Kuala Lumpur

Phone:  +60321417465

Fax: Fax: +6032148135



Operating Hours:

  • Monday – Thursday : 9 am – 6 pm
  • Friday – 9 am – 5 pm
  • Saturday, Sunday & Public Holidays: Closed


Kuala Lumpur Airport Office: Lot S7 & S8, Main Terminal Building Level 4, Kuala Lumpur International Airport (KLIA) 64000 Sepang Malaysia

Phone: +603 8776 4483 / 8787 2975

Check-in Details

SriLankan Airlines online

SriLankan Airlines online

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What are the queries handled by SriLankan Airlines Kuala Lumpur Office?

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • SriLankan Airlines Codeshare
  • SriLankan Airlines Duty Free
  • Promotional Fares
  • Animals and Pets
  • SriLankan Airlines Lounges
  • Cargo Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • SriLankan Airlines Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Trip Insurance
  • SriLankan Holidays
  • FlySmiLes
  • Oneworld Partner

1. Baggage allowances

If you have already purchased a ticket, your current baggage allowance will be mentioned on your e-ticket.

SriLankan Airlines offers baggage under two concepts based on your routing and the partner airline who is partnering with us to fulfill our journey. The two concepts are as below:

1. Weight Concept – luggage rule provides a maximum total weight of luggage that must not be exceeded without paying an overweight baggage fee. For routings excluding destined to / from North, Central and South America (Applicable concept for baggage is weight concept).

2. Piece Concept – luggage rules are when an airline allows a specified number of bags to be checked in, with specified size and weight limits for each bag. For routings destined to/from North, Central and South America. (Applicable concept for baggage is piece concept). In the North, Central and South American region SriLankan Airlines operate with code share and interline partners from and to USA and Canada.

baggage services telephone contact numbers: 96522424444 & +96522425999

2. Visa and Passport requirements

  • Obtaining visa for the country of transit and country of destination remains the responsibility of the passenger.
  • A valid passport and a valid visa for the country of destination is required for the duration of the trip and the expiry date of these documents.
  • A transit visa may be required as per the immigration laws of that transit country of destination.
  • For more information on passport and visa information, please contact the immigration authorities of the country of transit and country of destination.

3. Travelling with children

  • The infant should not be able to sit up unassisted
  • The maximum weight shall not exceed 16kg
  • An approved car seat is required to secure the infant
  • Infant should be able to fit in to the bassinet. The legs should not be extending out of the bassinet.
  • The bassinet shall not be fixed during taxi, take-off and landing.
  • Please note that if an infant (under 2 years of age) becomes of an age to be considered a child (2-11 years of age) after first travel date, you are required to pay the additional charges and re-issue the ticket through our Global Call Center or at your nearest ticket office in order to resume the return travel.
  • A young passenger who pays an adult fare is not allowed to accompany a child below 12 years

Types of Planes / Air craft available with SriLankan Airlines

Total fleet: 20

  • Airbus A320
  • Airbus A321
  • Airbus A330

24 Hour Contact Center (Colombo)

Telephone  : +94117 77 1979 (Within Sri Lanka : 1979)
Fax  : +94197 33 3999
Email  :

List of Airlines and Contact Numbers in Kuala Lumpur

Kualalumpur International Airport (KLIA)

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