Malaysian Airlines in Kuala Lumpur Malysia, Overview, Location, Phone, Working hours, Email, Baggage allowances,Types of Planes, Restricted items, Routes



Malaysia Airlines is the anchor tenant at KLIA, calling Kuala Lumpur International Airport (KUL) home.

The airline began life as Malayan Airways in 1947, gradually building a reputation for a high standard of service and reliability as MSA in the 1960s. In 1972, the airline split into Malaysian Airline System (MH) and Singapore Airlines (SQ), with the former evolving into today’s Malaysia Airlines.

The airline’s strength is its crew, with cabin crew having been voted best in the world several years in a row. Warm and genuine are terms often used to describe in-flight service. The airline’s network in recent years has focused on regional connections within Asia, with broader reaches into Australia, New Zealand and the UK. Malaysia Airlines is a member of one world Airline Alliance.

Location and Contact details of Malaysia Airlines:

Address Phone / Customer care Business hours


Kuala Lumpur International Airport Ticket Office Level 5 (Departure Level),  Main Terminal Building, Kuala Lumpur International Airport, Sepang, Selangor


1 300 88 3000

+603 7843 3000 (Outside Malaysia)

Fax:+603 8777 9615

Daily 10:00 am – 10:00 pm
Kuala Lumpur Sentral – NU Sentral Lot L2.23, Level 2, NU Sentral Shopping Centre, 201, Jalan Tun Sambanthan, Brickfields, Kuala Lumpur.



+60 3-2272 4248 11:00 am – 8:00 pm
Malaysia Airlines Academy 2 Jalan SS7/13, Kelana Jaya 47301 Petaling Jaya Selangor, Malaysia


+603 7863 7500

Fax: 603 7804 3144

Mon-Fri : 9 am – 9 pm


For Malaysia Airlines baggage

Malaysia Airlines
Level 3, Main Terminal Building Kuala Lumpur International Airport
64000 Sepang Selangor, Malaysia


+603 8776 3733

+603 8776 3747


Mon-Fri : 9 am – 9 pm
Flight status 1 300 88 3000

+603 7843 3000 (Outside Malaysia)


Sat : 9.30 am-12 pm
Sun : Closed


Types of Planes / Air craft available with Malaysia Airlines

  • Airbus A330-300
  • Airbus A330-900neo
  • Airbus A350-900
  • Airbus A380-800
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737 MAX

Malaysia Airlines Baggage Allowance

The weight of your cabin baggage plus any additional item listed below must be within the maximum weight of the cabin baggage allowance of 14 kg or 31 lbs and should not exceed 158 cm (62 in). Checked baggage must not exceed 32kg (70 lb.) for Business Suite/Business Class and 23 kg (50 lb.) for Economy Class. However, Malaysia Airlines flights allow free carriage of baby equipment (e.g. stroller, baby seat, car seat, playpen), personal medical equipment (e.g. manual wheelchairs, motorised wheelchairs (dry and gel cell batteries only), crutches, canes, walkers, back supports, wheelchair and back inserts.

You may carry any one of the following items free of charge, provided it is within the maximum weight of the cabin baggage allowance:

  • Small camera bag or a notebook or a laptop computer (including case and accessories, in a dedicated computer bag)
  • Handbag (male/female) or a briefcase.

Meet and Assist specific counter for elderly or senior citizens travelling on a Malaysia Airlines flight

There are no specific counter allocations for elderly or senior citizens. However, if an elderly or a senior citizen is travelling alone, you may request for the ‘Meet and Assist’ service before the departure by contacting the call centre of the airline. On the day of your departure, you can approach the airline staff at the airport for assistance.

Restricted items on Malaysia Airlines flights

For the safety purposes, some items such as:

  • Lithium batteries
  • Knives
  • Toy weapons
  • Flammable liquids and
  • Sporting bats are forbidden

In-flight entertainment options offered by Malaysia Airlines

Passengers get the chance to access

  • Unlimited movies
  • TV series
  • Music
  • News
  • Games and other programs

Malaysia Airlines Web Check-In Process

  • You can opt for quick and easy web check-in from 24 hours up to 2 hours before departure on international flightsand up to 1 hour on the departure of domestic flights.
  • Check-in multiple passengers using your Malaysia Airlines PNR number, select seats and add-ons, and complete your purchases efficiently with many flexible payment options.
  • You can just log in to the airline website and enter your booking reference or e-ticket number and the last name of the traveller and follow the remaining simple steps to complete check-in.
  • One can also check-in your baggage in advance.
  • Download the MHmobile application to your phone and just follow the easy steps and print out your boarding pass or save it on your phone.

Malaysia Airlines Popular Routes

 Flying out of its base at Kuala Lumpur International Airport, Malaysia Airlines serves 50 airports and operates about 300 flights a day offering seamless connectivity across the globe including Europe, the Middle East, Australia, North and South Asia and South East Asia.

 Boeing 737-800 – Both domestically and internationally extensively, especially in the popular Kuala Lumpur-Penang corridor which has up to 7 flights daily. It also connects the capital Kuala Lumpur and Penang with Singapore, with Kuala Lumpur-Singapore being one of the busiest international routes in the world. With the exception of Perth, the airline’s A330s are heavily used for services to Australian cities like Adelaide, Brisbane, Melbourne, and Sydney. Other important destinations serviced include London, Dubai, Delhi, Mumbai, Bangalore, Kolkata, Hanoi, Ho Chi Minh City, Beijing, Shanghai, Guangzhou, Denpasar, Yogyakarta, Osaka, Tokyo, Seoul and Phnom Penh among others.

Apart from owning 9 Airbus A330-200 freighter and cargo planes, the Malaysia Airlines has an impressive line-up of passenger air travel with 15 Airbus A330-300s, 6 Airbus A350-900s and 44 Boeing 737-800s which make journeys to around 1000 destinations across 150 countries seamless, through its partnership with other airlines as part of the One world alliance.

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