Air India Airlines Kualalumpur Malaysia, Address, Phone, Website, Queries

Address: Lot No.S-4, MainTerminal Building, Mezzanine Level, K.L.International Airport, 64000 Sepang, Kualalumpur, Malaysia

Phone Number: 00-603-87764787

Fax Number: 00-603-87764787


Working hours:  24 Hours

Air India Official website

Air India Online Check-in: check-in

Air India Head office (HQ) Address: Air India Building, Narriman Point, Mumbai, Maharashtra, 400 021, India

Phone Number: +91 22 26 26 5555, +91 22 25 81 8515

Fax Number: +91 22 02 48 97

Email ID:

Queries handled by Air India Express Kuala Lumpur Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Air India Express Codeshare
  • Air India Express Duty Free
  • Promotional Fares
  • Animals and Pets
  • Air India Express Lounges
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Air India Express Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Trip Insurance
  • Cargo Services
  • Excess Baggage

1. Air India Express Baggage Allowance

Air India Express allowed maximum 7 kgs (including laptop and duty free shopping bags)

• Gulf to India: 20 / 30 / 40 Kgs (Based on the fare purchased)

• India to Gulf : 20 Kgs

• Singapore to India : 20 / 30 Kgs

• India to other International Destinations: 20 Kgs

• Domestic flights: 25 Kgs

The check-in baggage increases of free allowances you have to pay extra money. Depending on available payload excess baggage may be accepted at checked-in. It will be available from us upon request and are available at our check-in counters.
For further information on Baggage Policy of Air India Express, please contact below phone numbers.

Phone: +91-44 -40013001 and +91-44 -24301930.

2. Visa, Documents and Travel Tips

 Before leaving for the airport, please check you have your tickets and documents in place. Also, read Air India’s travel advisory for various airports and cities across India and the world.

Documents to carry

 Please ensure that you carry all necessary documents including tickets for your domestic or international flight. If you’re flying to an international destination, please carry a

  • Valid visa and passport,
  • Medical Needs,
  • Clearance Requirements.

 3. Medical Clearance

 Most passengers with a medical condition can fly with Air India. All you need to do is fill out the Medical Information Form (MEDIF) while booking your flight. In an Airplane the cabin air is compressed, and precautions should be taken if a passenger has breathing or heart disease.

Requirements of medical clearance

  • The passenger’s fitness to travel is doubtful due to recent illness, hospitalization, injury or surgery.
  • The passenger has an existing medical condition.
  • The passenger needs special services such as oxygen or medical equipment on board.
  • The passenger is flying for medical reasons or treatment.

4. Disability Assistance

 If you need help getting around in the airport or during the flight, you can ask help. Special requests can be made by the passenger, their family, or a medical authority when making a booking.

Documents to be carried      

  • An information sheet must be filled in containing all information on medical assistance required by the passenger. This must be done at the time of booking (agent’s office or airline office).
  • MEDIF form that is completed by the attending doctor. The form must be forwarded to Air India’s medical services department for clearance. After receiving consent to travel from the medical department and that of the other participating carriers, the booking will be facilitated, and PNR will be completed.
  • Passengers requiring a continuous oxygen supply will only be booked on short-haul, nonstop flights.

Passengers that require a wheelchair

If you need a wheelchair, you can let us know at the time of your reservation, ticketing, or reconfirmation of the booking. Travellers are requested to pre-book wheelchairs during booking or ticket issuance to avoid last minute-delays and non-availability of wheelchairs. Old and weak travelers and those with a medical condition will not be charged for the wheelchair.

Types of Planes / Air craft available with Air India

Total fleet: 107

Airbus A319-100

Airbus A320-200

Airbus A320neo

Airbus A321-200

Boeing 747-400

Boeing 777-200LR

Boeing 777-300ER

Boeing 787–8

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